Return & Refund Policy

ALL SALES ARE FINAL!

NO RETURN AND NO EXCHANGE.

WE PACK YOUR ORDERS VERY CAREFULLY WITH THREE STEPS METHOD, AND PACKING PROCESS IS RECORDED TO ENSURE EVERY ITEM IS RECEIVED IN THE PERFECT CONDITION.

IF ITEM YOU  RECEIVED IS DAMAGED BY CARRIER DURING SHIPPING PROCESS/TRANSPORT , CONTACT US IMMEDIATELY AT:

CONTACT@THE2GUYSHOP.COM

INCLUDES:

-ORDER NUMBER

-NAME ON ORDER

WE WILL NEED YOU TO PROVIDE US EVIDENCES  (PHOTOS/VIDEOS...) AFTER INVESTIGATION , WE WILL DETERMINE IF YOU ARE QUALIFIED FOR THE REPLACEMENT. 

 PLEASE CONTACT US AT CONTACT@THE2GUYSHOP.COM INCLUDES :

  • YOUR NAME
  • ORDER NUMBER

THANK YOU FOR YOUR PURCHASE. WE HOPE YOU ARE HAPPY WITH YOUR PURCHASE. PLEASE SEE BELOW FOR MORE INFORMATION ON OUR RETURN POLICY.

RETURNS

ALL RETURNS MUST BE POSTMARKED WITHIN FOURTEEN (14) DAYS OF THE PURCHASE DATE. ALL RETURNED ITEMS MUST BE UNOPENED, IN NEW AND UNUSED CONDITION, WITH ALL ORIGINAL TAGS, SEAL AND LABELS ATTACHED.

NO RETURN OR EXCHANGE ON SALE ITEMS.

RETURN PROCESS

TO RETURN AN ITEM, PLEASE EMAIL CUSTOMER SERVICE AT CONTACT@THE2GUYSHOP.COM TO OBTAIN A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. AFTER RECEIVING A RMA NUMBER, PLACE THE ITEM SECURELY IN ITS ORIGINAL PACKAGING, AND MAIL YOUR RETURN TO THE FOLLOWING ADDRESS:

THE2GUYSHOP.COM

7965 CUSTER RD, STE 106, PLANO, TX 75025. UNITED STATES

PLEASE NOTE, YOU WILL BE RESPONSIBLE FOR ALL RETURN SHIPPING CHARGES. WE STRONGLY RECOMMEND THAT YOU USE A TRACKABLE METHOD TO MAIL YOUR RETURN.

REFUNDS

AFTER RECEIVING YOUR RETURN AND INSPECTING THE CONDITION OF YOUR ITEM, WE WILL PROCESS YOUR RETURN OR EXCHANGE. PLEASE ALLOW AT LEAST SEVEN (7) DAYS FROM THE RECEIPT OF YOUR ITEM TO PROCESS YOUR RETURN OR EXCHANGE. REFUNDS MAY TAKE 1-2 BILLING CYCLES TO APPEAR ON YOUR CREDIT CARD STATEMENT, DEPENDING ON YOUR CREDIT CARD COMPANY. WE WILL NOTIFY YOU BY EMAIL WHEN YOUR RETURN HAS BEEN PROCESSED.

EXCEPTIONS

ALL SALES ARE FINAL. HOWEVER, WE ACCEPT RETURN OR EXCHANGE FOR DAMAGED PRODUCTS. DAMAGES MUST OCCURRED BEFORE CUSTOMER RECEIVED THE PACKAGE.

PLEASE CONTACT US AT PROVIDED EMAIL TO ARRANGE A REFUND OR EXCHANGE.

PLEASE NOTE

  • ON SALE ITEMS ARE FINAL SALE AND CAN NOT BE RETURNED/EXCHANGED.

  • ALL RETURNED ITEMS DUE TO DAMAGES DURING TRANSPORTATION  MUST BE IN ORIGINAL PACKAGE AND UNOPENED

  • WE ARE NOT RESPONSIBLE FOR RETURNED/LOST PACKAGE IF WRONG ADDRESS WAS PROVIDED BY CUSTOMER. CUSTOMER MUST PAY SHIPPING COST TO CORRECTED ADDRESS IF YOU WANT US TO RE-SEND YOU YOUR ITEMS. PLEASE REMEMBER TO INCLUDE CORRECT APARTMENT NUMBER/SUITE NUMBER …

  • AN ADULT OVER 18 YEARS OLD MUST BE AVAILABLE AT PROVIDED ADDRESS TO RECEIVE THE PACKAGE. WE ARE NOT RESPONSIBLE FOR RETURNED PACKAGE IF THERE WAS NO ONE TO RECEIVE THE PACKAGE AT DELIVERY. YOU MUST PAY SHIPPING COST AGAIN TO RECEIVE YOU PACKAGE WITH CORRECT ADDRESS PROVIDED.

  • IF SHIPPING ADDRESS IS BUSINESS ADDRESS, PLEASE TRACK YOUR PACKAGE REGULARLY WITH PROVIDED TRACKING NUMBER. YOU PACKAGE MIGHT BE IN YOUR MAILBOX/PARCEL LOCKER. IF THERE IS NO ONE TO PICK UP THE PACKAGE, IT WILL BE SENT BACK TO SENDER. BUYER MUST PAY SHIPPING COST ONE MORE TIME FOR US TO RE-SEND THE PACKAGE.

  • PLEASE CHECK EMAIL REGULARLY FOR LATEST UPDATES. IF YOU HAVE ANY CONCERNS ABOUT YOUR SHIPPED ITEMS PLEASE CONTACT CARRIER WITH PROVIDED TRACKING NUMBER.

  • CUSTOMERS WHO GET FREE SHIPPING FROM US: IF YOU CANCEL YOUR ORDER AFTER PACKAGE WAS SHIPPED, YOU MUST PAY SHIPPING COST AS DEDUCTION TO YOUR TOTAL REFUND AMOUNT. PLEASE CONTACT US IF YOU HAVE ANY QUESTIONS.

  • SHIPPING COST IS NOT REFUNDABLE.

QUESTIONS

IF YOU HAVE ANY QUESTIONS CONCERNING OUR RETURN POLICY, PLEASE CONTACT US AT: CONTACT@THE2GUYSHOP.COM


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